Privacy Policy

Last updated: September 1, 2025

SAINT MERCURY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). SAINT MERCURY is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

PERSONAL INFORMATION WE COLLECT OR POSSESS

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. It does not include anonymised or de-identified information.

We may collect or process the following categories of personal information, depending on your interaction with the Services and applicable law:

• Contact details (name, address, billing address, shipping address, phone number, email).

• Financial information (credit/debit card details, payment information, transaction details).

• Account information (username, password, preferences and settings).

• Transaction information (items viewed, carted, wishlisted, purchased, returned, exchanged or cancelled).

• Communications (information you provide when contacting customer support).

• Device information (device details, browser, IP address, unique identifiers).

• Usage information (how and when you interact with or navigate the Services).

PERSONAL INFORMATION SOURCES

We may collect personal information from:

• Directly from you (creating an account, communicating with us, placing an order, etc.).

• Automatically through your device or browser, including cookies and similar technologies.

• Service providers who collect or process information on our behalf.

• Business partners or third parties.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

1. Provide, Tailor, and Improve the Services

To process payments, fulfil orders, manage your account, arrange shipping, handle returns/exchanges, recommend products, and personalise your shopping experience.

2. Marketing and Advertising

To send promotional emails, SMS, or mail; to show targeted advertisements based on your activity; and to share limited data with advertising partners. Depending on where you live, you may opt out of certain data sharing.

3. Security and Fraud Prevention

To authenticate accounts, secure payments, prevent fraud, and protect public safety. You are responsible for keeping your account details secure.

4. Communicating with You

To provide customer support and maintain our business relationship with you.

5. Legal Compliance

To comply with legal obligations, respond to lawful requests, participate in dispute processes, or enforce our policies.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information:

• To Shopify, vendors, and service providers (IT, payments, shipping, analytics, support).

• To business and marketing partners who provide advertising or promotional services.

• When you direct us to, such as social logins or integrations.

• Within our corporate group or affiliates.

• As part of a business transaction (e.g., merger, acquisition, bankruptcy).

• To comply with laws or protect rights, property, or safety.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services.

Shopify may also use your personal information—combined with data from other merchants—to support enhanced features on our store. For these activities, Shopify is the data controller and responsible for handling related privacy rights.

To learn more about Shopify’s privacy practices or exercise rights regarding information Shopify processes, visit:

• Shopify Consumer Privacy Policy

• Shopify Privacy Portal: https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of such sites. Information shared on public platforms or social media may be viewable by others.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

As of the Effective Date, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) the personal information of individuals under 16 years old.

SECURITY AND RETENTION OF YOUR INFORMATION

While we take reasonable measures to protect your information, no security system is infallible. Information sent to us may not be secure in transit.

We retain personal information only as long as necessary for account maintenance, order fulfilment, legal compliance, dispute resolution, and other operational needs.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the following rights:

• Right to Access / Know — request a copy of your personal information.

• Right to Delete — request deletion of personal information.

• Right to Correct — request correction of inaccurate information.

• Right to Portability — request a portable copy or transfer of your information.

• Communication Preferences — opt out of promotional emails using the unsubscribe link. (Transactional emails will still be sent.)

You may exercise these rights through the Services or by contacting us using the details below. We may need to verify your identity before processing your request. You may also designate an authorised agent.

We will not discriminate against you for exercising your rights.

COMPLAINTS

If you have concerns about how we process your personal information, contact us using the details below. You may also have the right to escalate complaints to your local data protection authority.

INTERNATIONAL TRANSFERS

We may transfer, store, and process your information outside your home country.
Transfers from the EEA/UK will rely on approved mechanisms such as Standard Contractual Clauses, unless the destination country has been deemed adequate.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page and reflected in the “Last updated” date.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: hello@dearsaintmercury.com

Mail:
SAINT MERCURY
PO Box 4130
Balwyn East, VIC 3103
Australia