Return and Exchange Policy

At SAINT MERCURY, every piece is designed to be worn religiously — and we want you to love your jewellery. If something isn’t quite right, we’re here to help.

CHANGE OF MIND RETURNS

We accept change-of-mind returns within 14 days of your delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and in original condition
  • Include all original packaging (including the SAINT MERCURY keepsake pouch)
  • Be returned at the customer’s expense (unless faulty)
  • Once your return is received and inspected, eligible refunds are issued to your original payment method.
  • Shipping fees are non-refundable.

EXCHANGES

We do not offer direct item-for-item exchanges.

If you would like a different size or style, please:

  1. Submit your return as normal

  2. Once your return is received, we will issue a refund

  3. You may then place a new order for the item you prefer

This ensures faster processing and better availability across our collections.

FAULTY OR DAMAGED ITEMS

If your jewellery arrives faulty or damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos

We will assess the issue and arrange a replacement or refund.

Please note: the following are not considered faults:

  • Tarnishing caused by exposure to water, sweat, chemicals, or improper care

  • Normal wear and tear

  • Damage caused by dropping, bending, or improper use

RETURNED TO SENDER

If your order cannot be delivered and is returned to us:

  • You are entitled to a refund for the price of the products ordered (excluding the postage paid)

  • If you would like the package resent, you will be responsible for additional postage costs

For returned-to-sender enquiries, please contact support@dearsaintmercury.com

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns on:

  • Earrings

  • Gift cards

HOW TO START A RETURN

  1. Email support@dearsaintmercury.com with your order number and specify which items you want to return

  2. We will provide return instructions

  3. Return your item using a trackable shipping method

  4. Refunds or exchanges are processed within 5–7 business days of receiving your return

INTERNATIONAL ORDERS

International customers are responsible for return shipping costs.
Customs duties and import taxes are non-refundable.

NEED HELP?

We’re here to support you.
Email us anytime at support@dearsaintmercury.com.